island routes catamaran

Island Routes

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Reggae Catamaran Cruise with Snorkeling from Montego Bay

Montego Bay Reggae Sunset Catamaran Cruise and Margaritaville

Deep Sea Sport Fishing From Montego Bay

Half-Day Self Driven MINI Cooper Tour from Montego Bay

Self-Driven MINI Cooper Tour From Montego Bay To Negril

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Island Routes - All You Need to Know BEFORE You Go (2024) - Tripadvisor

Island Routes

Island Routes is an independent operator of curated excursions and experiences in the Caribbean. Holding the spot as the World's Leading Caribbean Attraction Company, Island Routes offers a wide selection of day tours and exclusive experiences across the trifecta of scapes - land, air and sea. Its day tour options provide guests with ready-made, trailblazing experiences while their Private and Bespoke Collections answers the call for privacy and exclusivity in the great, big, outdoors.

Santa Barbara Plantation Porta Blancu, Nieuwpoort

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island routes

Montego bay st james jamaica.

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We are Island Routes Caribbean Adventures - the island experience, a way of life. We're much more than tours and excursions - we take you beyond the resort and into the heart of the islands where setting sail, grabbing the reins, exploring lush peaks and tasting rich flavors are the experiences that become lasting memories.

At Island Routes, we offer adventure seekers award-winning Caribbean experiences, bringing together and certifying the premier excursions that showcase the culture, beauty and natural resources of twelve idyllic Caribbean destinations: Jamaica, Antigua, Bahamas, Dominican Republic, St. Lucia, Barbados, Cayman Islands, Turks and Caicos, Grenada, Aruba, St.Maarten and Mexico. That's not all though, we also offer dynamic and adventurous excursions to cruise passengers in 13 different ports across the Caribbean.

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They canceled all water sports due to…

They canceled all water sports due to water conditions at the sandals resort yet the captain of the catamaran did not cancel our catamaran ride. The water was so rough; someones phone was ruined and several people on the boat were violently sick. He practiced poor judgement and should NOT have let us go out on these waters. When I launced a formal complaint the captain made had zero notes. I asked them to check the log as proof of canceling water sports and check cameras due to my mother in law needing a wheel chair from getting so sick on the boat. NOTHNG was done.

Date of experience : June 18, 2023

No problems at all

We had 2x great experiences with Island routes in Negril

Date of experience : February 16, 2024

Tour was cancelled less than two hours…

Tour was cancelled less than two hours before departure and was told via a letter thru house keeping. Not a phone call to the room, not an email thru my reservation, a letter delivered by house keeping. Upon further inquiry it was cancelled because they didn't have enough people. Since when is this a thing? You are a tour company. Your only job is to provide tour service. If it isn't full or profitable, how is that our fault? We would have to provide several days notice to get a tiered refund, where do they get off cancelling day of, hours before, only to offer a refund and apology? Doubtful we will consider their services anymore on our Sandals vacations and I hope Sandals reconsiders their partnership with this company.

Date of experience : November 30, 2023

Island Routes canceled our trip without…

Island Routes canceled our trip without any notifications. We arrived up at their check in counter 15 minutes prior to departure time. The counter person told us to wait until she loaded the other hotel members on their bus for other Island Route tours. 20 minutes later she comes back and informs us that our tour was canceled since they did not fill it to 100% capacity. Are you kidding....no NOTIFICATION and no apology.

Date of experience : September 06, 2019

Reply from Island Routes

Hello David, Thank you for taking the time out to provide details of your experience regarding Luxury Seafood Cruise, your feedback is valuable to us. Comments, both positive and negative are an important tool that we use to constantly strive to improve ourselves and we appreciate the time and effort taken to provide them. It is always our goal to provide an exceptional high level of service, and we take very seriously any comments that indicate that we were not successful in that endeavour. We are extremely sorry for the inconveniences you have experienced with us. We hope that you will not allow this particular incident to deter you from returning or perhaps exploring another one of our many Adventures soon.

1st trip to Montego Bay Jamaica, will not come back

I visited Montego Bay Jamaica for my daughters 25th birthday with 12 of her friends July 18th - July 22nd 2021. I was encouraged to book online by staff Veleta Dixon for the Bamboo Rafting and Reggae Catamaran Cruise only to find out when when arrived that the actual price was less by half. In addition the Reggae cruise staff was rude and not welcoming. We just felt taken advantage of. I guess this is how Jamaica treats US travelers.

Date of experience : July 23, 2021

Luxury Transport Used 4 times In 2024 but lied to & Zero Customer Service

We book the Luxury transportation with Island routes 2 or sometimes 3 times a year to take us from Airport to resorts. We used them 4 times in 2023! I used to book with the same agent for years & she recently left. Early this morn before 8:30am our flight was delayed 1.5 hrs. We called corporate at Island Routes who passed us off to the desk at Sandals. We were told a huge lie that the driver was in route at 8:35am for a 12:30pm pick up. Sorry you are leaving at noon. I called & spoke with a supervisor at 10am who admitted that was not true & the driver was still not enroute, but would do NOTHING for us as his excuse was we booked the transfer to Sandals but Sandals not in charge of lying to us & telling us they were picking us up at noon whether we liked it or not. The driver even told us it would have been NO PROBLEM to come later as he didn't even go to work until 10am. I told the supposed supervisor at Island Routes we would NEVER use them again even though coming back to Jamaica 3 times in 2024. Basically sorry nothing I can do, don't let it hit you on the way out. All this over having a driver pick us up 2 hrs later. We we left he resort at 12:10pm & flight doesn't leave until 7:10pm. Unbelievable. Flight delay was bad news but the way Island Routes handled this ruined my day.

Date of experience : December 26, 2023

I booked close to $500 in excursions…

I booked close to $500 in excursions that took a while to save up for and have not heard anything from this company since. The numbers dont work and they have not responded to my emails. I saved for an extremely long time to make my girlfriends birthday special and now its literally all ruined because i cant afford to pay for excursions again. My trip is this Friday 11/19 please someone get back to me with information on my excursions.

Date of experience : November 17, 2021

not organized

transportation arrived on time. activities listed in the tour: 2 weren’t even available. so false advertisement. our tour guide (while we were at dolphin cove) told us everyone else on the bus is going to dunn’s river after and we should pay or else wait for hours . very disappointed because we already went to dunn’s river on a previous tour.

Date of experience : December 18, 2020

Thank you for taking the time to review your experience on the Dolphin Encounter in Jamaica. We will share these comments with the operations team . Comments, both positive and negative are an important tool that we use to constantly strive to improve ourselves and we appreciate the time and effort taken to provide them. It is always our goal to provide an exceptional high level of service, and we take very seriously any comments that indicate that we were not successful in that endeavour. We hope that you will not allow this particular incident to deter you from returning or perhaps exploring another one of our many Adventures soon. Best, Island Routes Team

I called repeatedly for 2 Days to…

I called repeatedly for 2 Days to confirm our pick up time and location. I was repeatedly told that it takes 48 hours to process the reservation and if they did not yet have the information. Finally, the afternoon before our scheduled tour, I was told that our tour was canceled as they did not have enough people signed up.

Date of experience : March 09, 2020

Hello Alex, We would like to thank you for taking the time to share your comments regarding your experience with us in Grenada Comments, both positive and negative are an important tool that we use to constantly strive to improve ourselves and we appreciate the time and effort taken to provide them. It is always our goal to provide an exceptional high level of service, and we take very seriously any comments that indicate that we were not successful in that endeavour. Best, IR Guest Experiences

Poor website

I am very disappointed with the booking capabilities provided on their website. In today's world of the internet, a company needs to provide the user with a way to quote and purchase things without needing to call and speak to someone. When I cannot service myself on a website, I will move on to the next one in line.

Date of experience : July 04, 2019

Hello Jennifer, We would like to thank you for taking the time to share your comments regarding purchasing on our website. Comments, both positive and negative are an important tool that we use to constantly strive to improve ourselves and we appreciate the time and effort taken to provide them. It is always our goal to provide an exceptional high level of service, and we take very seriously any comments that indicate that we were not successful in that endeavour. We are extremely sorry for the inconveniences you have experienced with us. We hope that you will not allow this particular incident to deter you from returning or perhaps exploring one of our many Adventures soon.

The absolute BEST time

The absolute BEST time. Worth every penny. The rum punch was plentiful. Crew, Captain, and DJ were amazing. Snorkeling was beautiful! Just wished they served us Jamaican food instead of sandwich wraps. May I suggests mini veggie and beef patties or jerk chicken. Other then that, it was all GOOD! I would definitely book this excursion again.

Date of experience : November 14, 2019

Hello Debra, We are delighted to hear that you enjoyed our Island Routes Reggae Catamaran Cruise in Montego Bay and that our captain and crew assisted in making your excursion memorable. Thank you for taking the time out to compose such detailed feedback and for sharing your experience with us. The invaluable feedback you provide does assist us as we work continuously to improve our product. It was indeed a pleasure to host you. We hope to see you on your next trip to the Caribbean.

We booked a river raft trip through Island routes. We paid for the trip and got a booking confirmation. 3 days later, no confirmation email. Tried calling all 3 phone numbers, none worked. Our hotel got involved and got someone that said they were "still processing" our order and that they would pick us up at the hotel the next morning. Never got a confirmation of that, and they never showed up at our hotel for our excursion. Had to pay a cab and buy the trip directly. EPIC FAIL.

Date of experience : July 29, 2021

Such a Fun Experience

We loved our experience with Island Routes for the Catamaran Cruise to Dunns River Falls in Jamaica. The staff members were very knowledgable and helpful. They gave us useful instructions on how to deal with locals trying to sell things to you at the falls. They were helpful in teaching you how to snorkel and being patient with those who didn't feel comfortable in the water. They were kind and created a fun and enjoyable environment on the boat. Overall, it was a really fun time!

Date of experience : March 10, 2020

Hello Lauren, We are delighted to hear that you enjoyed our Island Routes Dunns River Catamaran Cruise and that our captain and crew assisted in making your excursion memorable. Thank you for taking the time out to compose such detailed feedback and for sharing your experience with us. The invaluable feedback you provide does assist us as we work continuously to improve our product. It was indeed a pleasure to host you. We hope to see you on your next trip to the Caribbean.

We did a sunset catamaran cruise from…

We did a sunset catamaran cruise from Sandals south coast with island routes. 50 people with a destination wedding. Everything was great except the tour host and bartender Sheeris! Wow, everyone was amazed at how rude. She was just a buzz kill and treated everyone like 5th graders. Management needs to get rid of her asap!

Date of experience : April 11, 2022

Booking was fairly easy and the staff on the boat were very attentive, friendly and kept the vibes going the entire trip. Our ride ended on an awesome note with everyone dancing and the boat rocking. CON: My only con was the shuttle driver who took us to a store that he was clearly affiliated with to purchase over-priced water shoes and souvenirs. Just bring your own water shoes as they are required to climb the falls or purchase a pair at the falls itself. The food on the boat could also use some upgrading in the finger food department.

Date of experience : July 18, 2019

Hello KC, We are delighted to hear that you enjoyed our Island Routes Dunns River Catamaran Cruise and that our captain and crew assisted in making your excursion memorable. Thank you for taking the time out to compose such detailed feedback and for sharing your experience with us. The invaluable feedback you provide does assist us as we work continuously to improve our product. It was indeed a pleasure to host you. We hope to see you on your next trip to the Caribbean.

340 usd per person. One fish.

340 usd per person. Two people 680 usd. 4 hours. One fish. Old boat. Nice peronnel. No alternative routes to fish. No other system fishing. No restitution paid money.

Date of experience : August 19, 2019

Hello Fabio, We would like to thank you for taking the time to share your comments regarding your Deep Sea Fishing experience. Comments, both positive and negative are an important tool that we use to constantly strive to improve ourselves and we appreciate the time and effort taken to provide them. It is always our goal to provide an exceptional high level of service, and we take very seriously any comments that indicate that we were not successful in that endeavour. Please send us an email to [email protected] as we would like to forward this information to the relevant department for immediate further investigation. We are extremely sorry for the inconveniences you have experienced with us. We hope that you will not allow this particular incident to deter you from returning or perhaps exploring another one of our many Adventures soon.

Super adventurous and exciting!

Way more exciting then anticipated! I thought we would take the buggy around to see various sights, but the adventure was really the drive itself. We took back roads, drove through crazy terrain, through the jungle in mud, on the city streets with car traffic, and even went as fast as 45 mph! It was such a blast. Of all of the excursions we took this was by far my husband's favorite. Super exciting and very adventurous, but not dangerous. Definitely recommend this to everyone visiting Grenada!

Date of experience : July 17, 2019

Hello Gonzales, We are delighted to hear that you enjoyed our Grand Vista Dune Buggy Tour Grenada and that our tour guides assisted in making your excursion memorable. Thank you for taking the time out to compose such detailed feedback and for sharing your experience with us. The invaluable feedback you provide does assist us as we work continuously to improve our product. It was indeed a pleasure to host you. We hope to see you on your next trip to the Caribbean.

I have not received payment for…

I have not received payment for Horseback ride and swim from Occho Rios on 21 JUN 19. Driver was late, so the hotel (Excellence at Oyster Bay) called to get an update. Driver had an emergency, then agency said in one call it would be 20 minutes, then another call said it would be 45 min. Driver was already 40 minutes late before being told of the emergency. No one called me, I had to call. Decided to cancel excursions and was informed I would be refunded the full amount within 10 days. Haven't received an email or call and always on hold when I call with no representative talking. I don't recommend this agency because they just take your money and when you leave the country don't think they have to honor the refund. Was totally disappointed and have informed friends to not use this company. An easy fix turned into no refund because we left. Disappointed!

Date of experience : August 08, 2019

Hello Rhonda, We would like to thank you for taking the time to share your comments regarding your Nyam, Splash & Dolphin Encounter experience. Comments, both positive and negative are an important tool that we use to constantly strive to improve ourselves and we appreciate the time and effort taken to provide them. It is always our goal to provide an exceptional high level of service, and we take very seriously any comments that indicate that we were not successful in that endeavour. Please send us an email to [email protected] as we would like to forward this information to the relevant department for immediate further investigation. We are extremely sorry for the inconveniences you have experienced with us. We hope that you will not allow this particular incident to deter you from returning or perhaps exploring another one of our many Adventures soon.

Jamaica Bobsled, Skyride & Zipline Adventure Tour

What a fantastic experience! So entertaining from the moment we were picked up at Sandals Montego Bay. Our guide was very eloquent and knowledgeable of the different areas between Mobay and Ocho Rios. The entire staff made the trip so exceptional. From the Skyride with beautiful views of Ocho Rios and the Cruise Port, to the excitement of Ziplining and Bobsled. Everyone was so courteous and had us laughing at all the fun pranks that were played on us, Most of it was to relax some of the nervousness of first timers to ziplining. We could see the care and effort to ease tensions without sacrificing safety. We thoroughly loved everything about this tour and would highly recommend it.

Date of experience : February 18, 2020

Hello Alex, We are delighted to hear that you enjoyed our Jamaica Bobsled, Skyride & Zipline Adventure and that our tour guides assisted in making your excursion memorable. Thank you for taking the time out to compose such detailed feedback and for sharing your experience with us. The invaluable feedback you provide does assist us as we work continuously to improve our product. It was indeed a pleasure to host you. We hope to see you on your next trip to the Caribbean.

Beware of Island Routes!

I would give them a zero if I could! BEWARE, we booked a 6 hour tour in a private catamaran with an enclosed section (so you could go inside if it got too windy) and they gave us a catamaran without the enclosed section and a significantly lower quality boat than what we paid for. Then they LIED that we did not show them a picture of the boat when the representative CHRISTIAN had not only seen the photo but also told us their boat was BETTER. Did NOT appreciate being CHEATED like that. We had another lower quote from an independent boat agency but decided to pay more to keep it through Island Routes thinking we would be better protected dealing with an agency affiliated with Sandals. And worst of all, after getting Sandals management involved, they collectively came up with a lousy 10% discount which we obviously did not accept as the value was at least 30% less! DISAPPOINTED in Sandals Grande also for not helping to make things right!

Date of experience : March 17, 2022

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