biggest yacht management companies

Stress-Free Yacht Ownership Enjoy the journey

Luxury Yacht Management

Yachting is a passion, and we are proud to share that passion with our discerning clients and capable superyacht crew. Moran Yacht Management offers a comprehensive and personalized luxury yacht management program, handled by experienced professionals who understand the business side of yachting and the unique needs of yacht owners.

As an accredited, ISM-Certified management company, Moran Yacht Management provides a wide range of shore-based services, including: Crew management, Financial management, Technical management, Operations management, Safety & Security compliance, and more.

Our strength is our experience and our commitment to our clients. Our philosophy is simple: to enhance the experience of yacht ownership by providing our clients with peace of mind and the confidence that their yacht is in good hands.

We invite you to contact us today to learn more about our luxury yacht management services and how we can help you enjoy your yacht to the fullest.

• Yacht Management

Yacht Operations Management

Yacht accounting.

• Yacht Safety & Compliance

Yacht Planned Maintenance

• Contact A Yacht Manager
• Our Superyacht Crew
• Yacht Crew Registration
• Contact Crew Placement

Our Yacht Managers

Our team includes veteran captains and engineers whose collective experience in yacht management is unmatched and envied by the competition. We are uniquely positioned to provide a custom, world-class crew and ship management program. Our project management team at Moran is always available to assist and meet the complex demands of yacht ownership. Our response is personal and immediate, and we are committed to exceeding our client’s expectations of luxury yacht management.

Operating a yacht is akin to running a small corporation and our luxury yacht management team proactively assists Owners, captains, and crew with all the details. We are available 24/7 to guide and assist through all of the complexities of day-to-day yacht crew and ship operations.

Yacht Safety & Compliance

Moran Yacht Management considers safety and security a culture, both onboard our yachts and ashore. Through extensive experience and Flagship management software, we ensure our fleet is safe, secure, and compliant.

Knowledgeable and responsible shore-based accounting from our superyacht management team allows the Captain and crew to do what they do best – running a fine yacht and exceeding the Owner’s expectations.

Crew and ship management is imperative for smooth maintenance, which facilitates the optimal safety and reliability of any yacht. Yacht management reduces the risk of operational failure and ensures the vessel is always ready for Owner and Guest enjoyment.

Contact a Yacht Manager

Contact our yacht management team to learn about our services and the benefits of working with our team.

Your Interests *

The Best Yacht Management Companies in the World 

Home > Relevance Yacht News > The Best Yacht Management Companies in the World 

Posted by Joanna Lewis 14 Nov 2023

Managing a superyacht is a complex and time-consuming affair, which is why yacht owners entrust their vessels to the world’s best yacht management companies.

As a global leader in yacht marketing, Relevance Yacht has worked with multiple luxury yacht management companies over the course of the past decade, including some of the best yacht management companies globally.

Here, we take a look at a selection of some of the best yacht management companies tasked with managing the world’s largest superyachts.

Hill Robinson

Hill Robinson is a Relevance Yacht client and is considered a leading yacht management company. Unlike other yacht management companies that were born out of yacht sales and yacht charters, Hill Robinson was established with the sole purpose of managing the complexities of the world’s largest superyachts. 

With over two decades of expertise, Hill Robinson offers a complete portfolio of industry-leading yacht management services, including crew management services, yacht accounting and financial control, compliance and security, and technical and maintenance support. Hill Robinson offers a complete end-to-end private yacht management solution and has demonstrable experience managing the world’s finest superyachts and mega yachts.  

Moran Yacht & Ship

Moran Yacht & Ship is a leading US brokerage with global reach. They are known for brokering some of the world’s biggest superyacht deals in history and offer a complete portfolio of luxury yacht management services. Their superyacht prowess is unmatched by any other brokerage, which is led by a team of yacht brokers with intimate knowledge of the superyacht industry spanning yacht sales, charter, construction, and yacht management. 

Moran’s yacht management services are designed to offer stress-free yacht ownership with a full suite of services, including yacht operations management, yacht accounting, yacht safety and compliance, yacht maintenance, and superyacht crew registration and placement. 

As a long-term Relevance Yacht client, our team supports Moran with a range of digital marketing services, including lead generation for Ultra-High-Net-Worth-Indivdiuals through tailored pay-per-click and search engine optimisation services.

Relevance Yacht worked with YACHTZOO to help elevate its online presence with a tailored digital marketing strategy encompassing SEO, paid advertising, content marketing, public relations, and customer relationship management, helping the company become a globally recognised full-service yacht brokerage and one of the best yacht management companies. 

YACHTZOO offers a complete portfolio of yacht management services, taking care of every facet of a superyacht’s operation, including administration, maintenance, logistical support, and compliance with yacht regulations, relieving captains and owners of the time-consuming complexities of the day-to-day operations of a private yacht.  

Y.CO is a global full-service yacht brokerage and supplier of luxury yacht management services. The Y.CO team is known for going the extra mile across all their services, including sales, charters, and yacht management, ensuring a seamless yachting experience. Their expert support and encyclopedic insights on the yachting industry have led Y.CO to secure its position as one of the world’s best yacht management companies. 

Y.CO was initially established as a yacht management provider and, as such, offers round-the-clock yacht management services that are designed to surpass expectations. Their impressive global yacht management fleet is a testament to Y.CO’s expertise.

Burgess is considered a global leader in luxury yacht sales, charters, and management. 

Burgess’ yacht management services offer captains and owners a complete solution with a personalised service that is tailored to meet individual needs. All yacht management services are provided in-house and managed by a highly skilled yacht management team, ensuring every vessel is in safe hands. With more than 30 years of yacht management expertise, Burgess is consistently considered one of the world’s best yacht management companies.

Fraser is a yacht industry heavyweight, consistently ranked as a leading yacht brokerage. The global brokerage offers a complete roster of services, including sales, charters, new builds, and private yacht management. Fraser’s yacht management team oversees a fleet of over 100 vessels, from 24-metres to 100-metres+, ensuring the highest standards across all yacht operations.   

Relevance Yacht worked with Fraser for over a decade on all aspects of digital marketing, including SEO, content marketing, digital advertising, and website design and development. Our work with Fraser helped the brokerage dominate the Search Engine Results Pages across multiple high-volume keywords related to yacht sales, yacht charters, and yacht management, showing the benefits of a long-term digital marketing strategy managed by yacht marketing experts. 

Relevance Yacht: the world’s leading yacht marketing agency

Relevance Yacht is a leading yacht marketing agency. Our full-service creative and yacht marketing services have helped many of the world’s best yacht management companies stand out in a saturated market and dominate the SERPs for keywords related to their unique business offerings. If you want to learn more about our 360 yacht marketing services, contact a team member or browse our company presentation.

Read more articles by this author

By SuperyachtNews 12 Jun 2017

The Superyacht Management Report

This revelatory data sample offers unique insight into the size and scope of top management companies' operations. ….

The average number of superyachts under management, among the industry’s top management companies, is 24 – one of numerous facts about this ordinarily opaque sector gleaned from a recent research project undertaken by The Superyacht Intelligence Agency.

With a fleet of 77 yachts under management, 3.2 times the industry average, Y.CO leads the way, with its largest vessel measuring 124m, 25m more than the mean average of 99m. Y.CO is among seven companies managing yachts over 100m, the others being Wilson Yacht Management, Inserve, Hill Robinson, Wright Maritime Group, Camper & Nicholsons International and Master Yachts, whose 147m client is the largest vessel identified in our survey.

When it comes to employees, Burgess is the highest ranked company, with a staggering 168 permanent personnel. This is over four times the industry average, although as one of the industry’s largest full-service companies, this also includes its other divisions. Even so, with 45 dedicated yacht managers, Burgess still outstrips the industry average of 10 by over 400 per cent.

Y.CO is a close second, with 41 yacht managers. This equates to 1.9 yachts per manager, which is an impressively low figure – underlining the company’s commitment to a bespoke service for its clients. Only MCM, Jansen, West Nautical and Master Yachts have lower yacht/manager ratios.

This data provides an insightful overview of the distribution of the fleet-under-management market. It also represents a prelude to The Superyacht Management Report, appearing in issue 179 of The Superyacht Report . This report analyses client sentiment towards the management sector, via a comprehensive project undertaken by The Superyacht Intelligence Agency.

Have you subscribed to The ‘new’ Superyacht Report? If you are a captain, owner, yacht manager, chief engineer, first officer, broker, designer, senior shipyard management, an owner’s representative, investor, or a family office, you are eligible for a complimentary annual subscription to the only superyacht industry publication worth reading. To apply for your VIP subscription, click  here . 

Profile links

Superyacht Intelligence Agency

Wilson Yacht Management Ltd

Inserve Ltd

Hill Robinson

Wright Maritime Group

Camper & Nicholsons International

Master Yachts Consultancy

West Nautical

Join the discussion

To post comments please Sign in or Register

When commenting please follow our house rules

Click here to become part of The Superyacht Group community, and join us in our mission to make this industry accessible to all, and prosperous for the long-term. We are offering access to the superyacht industry’s most comprehensive and longstanding archive of business-critical information, as well as a comprehensive, real-time superyacht fleet database, for just £10 per month, because we are One Industry with One Mission. Sign up here .

Sign up to the SuperyachtNews Bulletin

Receive unrivalled market intelligence, weekly headlines and the most relevant and insightful journalism directly to your inbox.

Sign up to the SuperyachtNews Bulletin

The superyachtnews app.

Follow us on

Media Pack Request

Please select exactly what you would like to receive from us by ticking the boxes below:

SuperyachtNews.com

Register to comment

Our mission is to create extraordinary yachting experiences by surpassing all expectations at every opportunity

Yachts For Sale

Yachts For Charter

Full Service Yacht Brokerage

The Northrop & Johnson Difference

Our yacht brokers sell faster, more efficiently and at the best price

Our management experts let you to enjoy yacht ownership as it should be: fun

Located in yachting hubs around the world, find the closest office to you

Stay informed on all things yachting and luxury lifestyle with Navigator

Looking for your next job or the ideal crew? Our experts are here to help

Luxury Yacht Sales

Buy or sell a superyacht.

Yacht Buying Guide

Shipyards & Builders

Our Sales Record

Featured yachts for sale.

Luxury Yacht Charter

Charter a superyacht for the ultimate vacation.

Search Yachts for Charter

Extraordinary Destinations

Yacht Charter Itineraries

Featured yachts for charter, owner services, charter marketing, decades of yacht charter success.

The most successful charter yachts are not always the biggest, newest or most expensive – they are the yachts that are expertly managed and marketed. Our charter marketing team has years of yacht charter expertise. N&J’s charter managers create bespoke marketing plans for each yacht in order to ensure consistent media attention, charter inquiries and charter bookings.

Build a Yacht

Work with pedigreed build experts.

Building a yacht is an intensive process. From deciding what type of yacht best suits your needs to choosing a shipyard, naval architect, and designer to outfitting the yacht, there are many decisions to be made. Our professional yacht brokers have years of experience in building new construction yachts and have relationships with all of the top yards, naval architects and designers, which will help you when making an informed decision.

Yacht Management

Enjoy your investment.

Our superyacht management team is dedicated to providing services for private ownership, from financial planning and customized yacht design to thorough destination research and itinerary curation. Our commitment to maintenance, safety and regulation compliance allows you to relax and enjoy your most prized asset. Our knowledgeable and experienced consultants ensure every facet of your yachting lifestyle is seamless.

Crew Placement

Your team & yachting essentials.

The right captain and crew can make or break a superyacht experience. Our crew services experts offer a personal approach to placing crew. Striving to go above and beyond to ensure success, our crew services professionals provide career advice to crewmembers and work with captains and owners to help place the right crewmember aboard each yacht to create a winning team.

Superyacht News

Proud to be part of the MarineMax family

© 2024 Northrop & Johnson

To connect with us, please complete the form

  Owning a yacht shouldn’t be hard work.

We’ll take care of your  every need.  operations.  finances.  safety & security.  charter management.  crew recruitment.  new construction.  aviation requirements.  crew employment.  corporate services.  condition surveys.  refits.  technical support.  yacht management.  procurement. scrolltrigger.create({markers:false,trigger:".hero",start:"top bottom",onenter:function(){tlwords.play();},onenterback:function(){tlwords.play();},onleave:function(){tlwords.pause();},onleaveback:function(){tlwords.play();},});const tlwords=gsap.timeline({repeat:-1,paused:true});var listheight=jquery(".home-header ul").height()*2;var listlength=jquery(".home-header ul li").length;const items=gsap.utils.toarray(".home-header span ul li");items.foreach(function(item,index){let tl=gsap.timeline();tl.to(item,{top:listheight,delay:0,ease:"none",duration:0,});tl.to(item,{top:0,delay:0,ease:"none",duration:0.25,});tl.to(item,{top:listheight*-1,delay:2,ease:"none",duration:0.25,});tlwords.add(tl,index*2.25);});jquery(window).on('load',function(){startwords();});window.addeventlistener("orientationchange",function(){console.log("orientation: "+window.orientation);startwords();});function startwords(){var wordsleft=jquery(".home-header > span").position().left;var wordstop=jquery(".home-header > span").position().top+4;var wordswidth=0;var wordsheight=0;jquery('.home-header span ul li').each(function(){wordswidth=math.max(wordswidth,parseint(jquery(this).width()));wordsheight=math.max(wordsheight,parseint(jquery(this).height()));});jquery(".home-header > span").css("position","absolute").animate({'top':wordstop,'width':wordswidth+1,'left':wordsleft,'height':wordsheight},0,function(){console.log("go animate words");jquery(".home-header ul li:first-of-type").css("position","absolute");jquery(".home-header ul").css("height","100%").css("width","100%");jquery(".home-header ul li").css('visibility','visible');});}.

Yacht Management Services

New Build & Technical

Crew Placement, Payroll & Recruitment

Corporate & VAT Services

Charter Management

Aviation Services

Charter & Sales Services

Pre-purchase inspection and survey

Our Purpose

“Twenty years ago, Hill Robinson was specifically created to manage the complexities of the world's largest yachts, bringing technical excellence to a full spectrum of services that owners require most.”

Paul Cook – Chief Operating Officer

“The best advice that I have received as a yacht owner was to employ Hill Robinson as a manager when I acquired my first yacht. They went on to supervise the construction of my present yacht and manage it since delivery. The most frequent comment I receive is that my 12 year old yacht looks like a newly-built yacht, which is the result of Hill Robinson's extraordinarily diligent, dedicated and professional yacht management.”

Alasdair Locke – Owner MY Kathleen Anne

22 February 2024

Refitting M/Y Skat – the importance of preparation

Hill Robinson sponsors team for Monaco Energy Boat Challenge 2024

The Bahamas reaffirms position as ideal charter destination

30 January 2024

Isle of Man: An alternative jurisdiction for non-EU superyacht owners

How Hill Robinson’s procurement department saves time and money

Meet the Hill Robinson team in 2024

20 December 2023

The value of Antigua Charter Yacht Show

Growth in the Gulf

Yacht agency services in Saudi Arabia

Futureproofing superyacht crew training

22 November 2023

Corporate services for superyacht owners

HYPERION at Antigua Charter Yacht Show

Spotlight on Hill Robinson Southampton

21 November 2023

Hill Robinson at the Gulf Superyacht Summit 2023

24 October 2023

Fort Lauderdale International Boat Show 2023

Shipyard contracts: concessions vs. waivers

Paul Cook: A view from the bridge

28 September 2023

Nicolas Fry joins Hill Robinson as Head of Charter Management

25 September 2023

Challenges for foreign-flagged yachts in the U.S.

Attracting winter superyacht charters

Choosing the right shipyard for your superyacht refit

30 August 2023

Hill Robinson Group announces office relocation in Palma de Mallorca

22 August 2023

Saudi Arabia: discovering the new yachting frontier

Addressing the crew skills shortage in the superyacht industry

Hill Robinson looks ahead to show season

7 August 2023

Meet the Captain: Nicholas Allery of M/Y ETERNITY

25 July 2023

Why every superyacht can benefit from compliance with the ISM Code

Maximising this winter’s shipyard period

This summer’s most popular superyacht wines

24 July 2023

Meet Captain Charlie Rowlands M/Y AMARYLLIS

29 June 2023

Hill Robinson partners with Trinity House to support aspiring superyacht officers

20 June 2023

The Superyacht Cup Palma 2023

Australian superyacht industry sets course for growth

Cala del Forte: a marina full of potential

When science meets art

Charters for everyone: On board 78m Amaryllis

22 May 2023

Shot@Life: giving access to lifesaving vaccines

A successful Palma International Boat Show 2023 for Hill Robinson

Hill Robinson makes commitment to crew welfare

Hill Robinson continues longstanding alliance with Les Voiles d’Antibes

10 May 2023

An interview with Mihailo (Misko) Adzić, Captain of M/Y QUARANTA

18 April 2023

Opening the door to the deep: 5 sights to see by submarine

Hill Robinson provides on-the-ground support at the Saudi GP

Palma International Boat Show 2023

16 March 2023

Bahamas Charter Yacht Show 2023

Managing wine on board

Fuel testing for superyachts

6 March 2023

Meet the captain: Adam Rees of M/Y AMMONITE

27 February 2023

An interview with Luciano Ruggiero, captain of M/Y SOUNION II

14 February 2023

All the world’s a stage

Best in class

HRClick: a central hub for on-board safety and compliance

Refitting for the future

20 January 2023

Refit project management: a collaborative approach

18 January 2023

Waves of change

17 January 2023

Managing expectations

Optimising a superyacht’s shipyard period

Flying High: Your guide to 2023’s hottest aircraft

13 December 2022

Around the World in 485 Days

Water power

Spotlight on Hill Robinson Cyprus

The Superyacht Forum

Gulf Superyacht Summit 2022

14 November 2022

Hill Robinson appoints Xavier Perrone as Commercial Manager

A seamless experience from sea to sky

Redesigning and refitting B2

1 November 2022

Hill Robinson Group opens new office in Porto Mirabello, La Spezia, Italy

20 October 2022

Carefully curated luxury

19 September 2022

Project management in Palma

Meet the Hill Robinson team at MYS 2022

9 September 2022

Hill Robinson mourns the passing of Her Majesty Queen Elizabeth II

11 August 2022

Hill Robinson partners with The Queen’s Commonwealth Trust

Spotlight on Hill Robinson Gold Coast

Refit and repair in the US

19 July 2022

Elite Recruitment: Palma de Mallorca

18 July 2022

Spotlight on Hill Robinson Italy

16 June 2022

Spotlight on Hill Robinson Antibes

15 June 2022

Les Voiles d’Antibes 2022 roundup

14 June 2022

The heart of the French Riviera: Port Vauban

Yacht focus: Hyperion

Jeddah Yacht Show – a taste of what’s to come

23 May 2022

Hill Robinson returns as headline sponsor of Les Voiles d’Antibes

12 May 2022

Spotlight on Hill Robinson Spain

Staying connected at sea

The DNA of a successful charter yacht

Hill Robinson Group announces aviation partnership with LunaJets

14 April 2022

Barrett Wright’s insight to the US market

6 April 2022

Submarines and superyachts: the matchmaking process

Palma: a superyacht hub

5 April 2022

Insurance implications: a refit case study

7 March 2022

Yacht focus: Bold

The importance of surveys

Treasures of Arabia

10 February 2022

Meet the team in 2022

Top Flight Service

Patriotism vs. Practice: Flying the US flag

Into the BLUE

12 January 2022

New year, new builds

All eyes East: a new sun rises

Insight & Analysis. Supply chain issues: managing risk and disruption in the superyacht industry

1 December 2021

Managing Expectations

22 November 2021

In conversation with Paul Cook

29 October 2021

Paul Cook – COO Hill Robinson – Master and Commander on both land and sea

27 October 2021

Spotlight on Hill Robinson, La Spezia

13 September 2021

“Our service is a dream for any client”: Project Management at Hill Robinson

26 August 2021

Market watch: 40+ superyachts in action with Hill Robinson this season

Paul Cook joins Hill Robinson as COO

23 August 2021

An owner’s story: How two classic Feadships became successful charter yachts

23 June 2021

The Bahamas

22 June 2021

Inside Moravia Yachting

12 May 2021

Offsetting our carbon footprint

20 April 2021

Value added at every stage

29 March 2021

New build market trends

26 March 2021

Stepping forward with Niall Robinson

19 February 2021

MY ETERNITY at the Bahamas Charter Yacht Show

21 January 2021

La Spezia office celebrates its two-year anniversary

14 January 2021

Fleet manager Marco Rossi

Monaco Expansion: Anse Le Portier

12 January 2021

Balance your fitness in 2021

8 December 2020

One to one with Barrett Wright

4 December 2020

Global Project Management is powering up

25 November 2020

New year on the ultimate circumnavigation yacht

15 October 2020

The perfect checklist for a new build

View the latest edition of HARBOUR magazine, celebrating the lifestyles and interests of this elite readership, focusing on the exceptional, the extraordinary, the priceless, the innovative and the indulgent.

Charter Fleet

View our selection of yachts available for charter.

Connect with us to find out how Hill Robinson's services can assist you with your yachting needs.

Kurt Fraser

Chief Commercial Officer

TYM is a Yacht Management Company that fully tailors its services to the needs and preferences of the owner and their yacht.

Our aim is to place the owner at the centre of what we do. We believe that they know best what their yachts need and are best served with a tailormade approach to the management of their yacht. Instead of using a one-size-fits-all approach to yacht management, our services exactly fit your needs and those of your yacht. Our experienced team is available to guide and support the owners in all services related to Superyacht Management.

We operate under a high level of flexibility that allows us to adapt processes and procedures to what the owner desires.

Our team builds on years of experience in Yacht Management. They understand exactly how to tailor our services to your yacht and manage it accordingly.

Your yacht manager serves as your direct line of contact, ensuring a smooth connection between captain, crew, and owner. Their knowledge and experience enable them to deliver the highest standard of quality and professionalism. Your yacht operations are in the capable hands of your dedicated yacht manager, while you enjoy your asset.

Wherever your yacht needs extra guidance and support, our team is ready to share their knowledge and experience.

Crew and Operational

Yacht Management

© TYM International 2021

• Superyachts for Sale
• Tenders and Chase boats for sale
• Yacht Sales Enquiry
• Yachts for Charter
• Charter Marketing Services
• Destinations & Experiences
• Secret Charter Destinations
• Premium Entertainment
• How To Charter A Yacht
• Yacht Charter Enquiry

Yacht Management Services

• Yacht Management Enquiry
• Yacht Management Q&A
• New Yacht Construction
• New Build Projects & Concepts
• New builds Enquiry
• Yacht Berths
• Berths for Sale Côte d’Azur
• Berths for Sale Montenegro
• Cala Del Forte
• Marina di Genova
• Marina di Stabia
• Marina di Loano
• Porto Mirabello
• Port Adriano
• Port Fòrum – Barcelona
• Yacht Berth Enquiry
• Our Company
• Monaco Yacht Brokerage
• USA Yacht Brokerage
• UK Yacht Brokerage
• Japan Yacht Brokerage
• YACHTZOO Partners with BitPay

YACHT MANAGEMENT

Trouble-free ownership

Home > Yacht Management

We offer a bespoke service of luxury yacht management that ensures trouble-free ownership.

We know that large luxury yacht management is increasingly becoming a proactive and complex process. At YACHTZOO’s yacht management division , we take care of your yacht’s administration, maintenance and compliance with regulations. Ultimately, we want you to relax and enjoy your asset while we manage it.

Our proven superyacht management process consistently shows a reduction in costs and downtime, providing Owners and Captains with enhanced efficiency, safety and complete peace of mind. The YACHTZOO   Yacht Management team provides clients with a broad range of practical skills, including commercial maritime operations and new build project management . We are also Document of Compliance certified for a number of major flag states.

YACHTZOO provides a comprehensive superyacht management service, and we support our fleet on a day-to-day basis. We do this by relieving Captains of some of the yacht management administration, which allows them to spend more time on the things that matter. Our worldwide network of suppliers, shipyards and banks helps us to anticipate and satisfy our clients’ every need. We will always represent the Owner’s best interest and be clear and transparent throughout. As a yacht management company, we want to stay ahead of the curve and offer the very best ship management services to our clients. We do this by regularly attending seminars, webinars, onboard surveys, and maintaining memberships with key industry associations that help us keep abreast of changes and developments within the maritime sector.

The YACHTZOO Yacht Management Division is Document of Compliance certified.

The yacht management division’s team will always represent the Owner’s best interest. 

Our services

YACHTZOO offers a bespoke service of yacht management that ensures that you enjoy trouble-free ownership. Think we might be able to assist you? Challenge us to help you with your needs

Challenge us

Yacht management services we offer

Financial administration.

Budget Preparation & Approval Opening Bank Accounts Master Credit / Debit Card Cash to Captain Clearing & Pre-approval of Invoices Day-to-day Running Accounting Accounting Report

Technical & Refit

Technical Support Planned Maintenance Yard Supervision Monitor Guaranties Maintenance System

Safety & Security

ISM / ISPS Flag Compliance Audit & Survey Procedures & Policies

Crew Administration

Recruitment Supervision Verification of references & certificates Crew Contract Information Monthly Payroll Management

Insurance Management

Competitive Quotes from Underwriters Claim Management

Logistical Support

Communication Subscriptions Fueling Assistance Assist with Crew travel Berthing Assistance

Our role as yacht managers

The essence of yacht management revolves around providing an infrastructure whereby the operation is adequately funded, spending is accounted for, a safe working and living environment is maintained, and compliance measures are respected from a crew employment and technical perspective.

BUY & SELL

Get in touch.

Design by DA2 © 2024 YACHTZOO. All Rights Reserved. Disclaimer

• LEGAL & PRIVACY

Yacht Management Director

Your Name (required)

Your Email (required)

Your Message

BSM YACHTING

Committed, responsible, transparent, accountable.

BSM Yachting delivers peace of mind. We manage your yacht so you can enjoy it.

Superyacht ownership and asset management

Discover how BSM Yachting can elevate your superyacht experience with our top-tier yacht management services. Contact us today to discuss your specific needs and explore the possibilities of a flawless yachting adventure.

Crew employment

Our yacht crew management team efficiently handles all administrative aspects of seafarer employment, providing daily support to both the vessel and its crew.

Newbuild & refit project management

We ensure that your visions are transformed into impeccably crafted vessels with meticulous attention to detail.

Yacht asset management

140 years of experience as ship owners and managers - We are yacht managers with a ship owning heritage. BSM Yachting is a member of the Schulte Group, an international, family-owned holding of companies established in 1883 specialising in ship owning, ship management, maritime software solutions, maritime services and asset management.

Owner’s interest first - we are completely independent from brokerage companies.

Your solution

German precision and Hanseatic tradition - Our shore-based team of experts combines BSM’s advanced tech solutions with in-depth yachting competence – while upholding the Hanseatic tradition of discretion.

Lifecycle management - We offer the full power of a global player tailored to your yacht’s needs. You benefit from our in-house services range and worldwide network, from crew and technical management up to ownership structures.

Global presence and integrated, real life information - We support any yacht in the seven seas, with a head yacht management base in Germany and the fully integrated management always at your fingertips.

BSM Yachting Gmbh Vorsetzen 54 20459 Hamburg Germany E-mail: [email protected] Telephone: +491733788674

INDUSTRY BODIES

International Maritime Organisation

Asia Pacific Superyacht Association

International Yacht Brokers Association

WELCOME TO REINA , YOUR NEW YACHT MANAGEMENT COMPANY

UNLOCK YOUR REGAL EXPERIENCE AT SEA!

WELCOME TO REINA, YOUR NEW YACHT MANAGEMENT COMPANY

High Expertise & Experience

Cost & Time Efficiency

Reliability & Transparency

At Reina Yachting we let your experiences do the talking… Our team of well-versed and highly experienced professionals is here to be part of your new unforgettable journey.

We deliver yacht owners with the highest-level of luxury yacht management services, to enjoy worry less with their guests, a regal experience at sea.

We are offering holistic yacht management services – supervising all significant decisions for the vessel, the yacht owner, the captain, and overall functioning.

Reina Yachting Services

Operations Management · Technical Management · Insurance · Financial Management · Certifications Yacht Security & Safety · Procurement · Project Management for Refits · Crew Management

Additional Premium Services tailor-made to your needs

At Reina Yachting we provide you with additional premium services custom made to your inquiries

Charter · Brokerage · Refit · Provisions · Concierge

Our current management fleet consists of super yachts of up to 282 feet of supreme luxury.

We are proud to announce that our recent partnerships include M/Y Chakra, M/Y Serenity, M/Y Lightholic

72m M/Y Serenity

86m M/Y Chakra

64m M/Y Lightholic

Reina yachting was incorporated to provide exceptional services to clients globally, with its headquarters based in greece..

“For luxury yacht owners who need holistic management solutions for their vessels, Reina Yachting is the yacht management company that offers high-quality tailor-made services, through trustworthy transparent procedures.

We are highly experienced, select only the best practices, and offer the most cost effective, time efficient and detailed oriented quality solutions, so that every yacht owner can enjoy hassle free the best experience at sea.”

We are always here to listen & to accommodate your requests. Let’s Connect!

Follow our Social journey

• Share on LinkedIn Share on LinkedIn
• Share by Mail Share by Mail

Useful Links

We use cookies to enhance your browsing experience and analyze our traffic. By clicking accept all, you consent to our use of cookies.

Cookie and Privacy Settings

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refusing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.

These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.

If you do not want that we track your visit to our site you can disable tracking in your browser here:

We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Google reCaptcha Settings:

Vimeo and Youtube video embeds:

The following cookies are also needed - You can choose if you want to allow them:

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

• Megayacht Management
• Superyacht Management
• Yacht Accounting & Budgeting
• Yacht Compliance & Safety
• Yacht Crew Management
• Yacht Crew Payroll
• Logistics & Operations Management
• Yacht Maintenance & Repair
• Yacht Refits & New Build Management
• International Ship Management
• Ship Accounting & Budgeting
• Ship Crew Management
• Ship Crew Payroll
• Technical Ship Management
• Ship Refit & New Build Management

YACHT & SHIP Management Experts

Trusted by owners & crew for over 20 years.

Relax in confidence with the knowledge your vessel is in the safest hands possible

UK: +44 (0)1482 648322 USA: +1 954 524-9030

PERSONAL, PROFESSIONAL & DISCREET

Work in partnership with us and benefit from outstanding, independent service – focussed entirely on the management requirements of vessel Owners and Captains.

Established for more than 20 years, WYM Group is made up of Wilson Yacht Management, Wilson Ship Management and WYM Crew Services.

We proudly provide tailored support, building long-lasting relationships based on trust and confidence.

Bespoke Yacht Management Services tailored to provide a complete package of support.

SUPERYACHT MANAGEMENT

From accounts and admin to insurance, compliance and documentation, we’ll have it covered.

SHIP MANAGEMENT

Unrivalled Expertise

100% independent

We are not brokers - we are a discreet & independent management company

Any vessel, any location

We manage a global fleet of yachts, superyachts & ships

People focused

We pride ourselves on building lasting relationships

Fully-tailored support

Accounts, refits, tech support, compliance, crew & more

Relax & entrust your vessel into the safest hands

Get in touch & we’ll get straight back to you

We’re fully committed to handling personal information you’ve supplied to us in compliance with the latest GDPR laws, and we’ll never share your details. If you wish to unsubscribe, please click here to update your data preferences at any time.

News and Information

22nd December 2023

Reflections on a busy 2022 for WYM Group which brought further business growth

23 December 2021

Experienced team planning our dedicated support for superyacht clients in 2022

21 December 2021

Successful 2021 shows are reflection of buoyant superyacht industry

26 Octobr 2021

Connect and catch-up with us at Fort Lauderdale International Boat Show 2021

17 September 2021

Meet our team and tap into our expertise at 2021 Monaco Yacht Show

14 September 2021

Multi-million pound vessel added to WYM Group yacht management fleet

02 September 2021

New recruits bring wealth of experience to our dedicated support team

25 August 2021

How we help you navigate the REG Yacht Code

WYM Group have been managing our 200ft yacht since 2018 and we are totally satisfied with their services. They have a wealth of experience and are always efficient and diligent in all our dealings.

Scott, Owner's Representative

The complex aspects of managing any large yacht are no mean feat, but Allan and his team are always there to assist when needed. They handle everything with drive and knowledge, building the perfect environment for the owner and Captain to develop confidence and trust.

Oscar, Master Mariner

Thank you for your excellent service with the management of our client's 60 metre Feadship - we are pleased with how seamlessly you've done what we need.

Steve, Family Office Representative

• 16/18a Hull Road
• East Yorkshire,
• +44 (0)1482 648322
• [email protected]
• 1041 South East 17th Street Causeway
• Fort Lauderdale
• Florida 33316
• +1 954 524-9030
• [email protected]
• Privacy Policy |
• Cookie Policy

Got a question?

I would like to hear more - please sign me up to receive emails about new products and services, offers, events and exciting news!

• Privacy Policy

It's becoming easier to get a corporate job without a college degree : 1 in 3 companies say they no longer list educational requirements on their salaried job postings, according to Payscale's latest compensation best practices report .

Still, it's most common for companies, 41%, to say college degree requirements depend on the job, while a minority, 22%, say all of their jobs have a degree as a requirement. Payscale's analysis surveyed more than 5,700 business leaders and HR pros in late 2023.

As companies deprioritize college degree requirements, they're turning their attention to hiring candidates with the right skillsets, Ruth Thomas, a pay equity strategist with PayScale, said during a briefing with reporters.

The move could benefit the roughly 62% of U.S. workers who don't have a degree, according to the U.S. Census Bureau.

While no-degree hiring doesn't apply to jobs that never required a degree, or professions like doctors or lawyers, it could have a big impact on hiring for middle-tier jobs like construction managers, sales supervisors, web developers, cybersecurity and IT help desk specialists, CNBC reports .

Walmart, the country's largest private employer, is one company that stands out for its broad efforts to remove education requirements on jobs. The company with 1.6 million employees said it was " rewriting job descriptions for our campus (headquarters) jobs to factor in the skills people possess, alongside any degrees they hold," in a  corporate blog post  in late September. "To be considered for the job, you can have a related college degree or possess the skills needed for the job, whether through previous experience or other forms of learning."

Other major employers, particularly in tech, have moved toward skills-based hiring in recent years, including Google, IBM, Tesla, GM and Accenture.

But removing education requirements doesn't automatically lead to more equitable hiring among people without degrees. Recent research from Burning Glass Institute and Harvard Business School shows candidates without degrees aren't getting as many good job offers as those with degrees.

"Unfortunately, what we found is for the most part, employers are still hiring the same people they were before," Matt Sigelman, president of the Burning Glass Institute, told CNBC .

"Many organizations still have a lot left to do in terms of categorizing skills in their organizations so that we can develop full end-to-end skills-based pay strategies," Thomas says.

Overall, business leaders say compensation is their top challenge of 2024, with half saying it's a high-priority investment area in the coming year, closely followed by recruitment and retention.

Want to land your dream job in 2024?  Take  CNBC's new online course How to Ace Your Job Interview  to learn what hiring managers are really looking for, body language techniques, what to say and not to say, and the best way to talk about pay.

One of the world’s largest dry dock is taking shape in Eastern Russia

As reported on september 4, 2020 by the russian shipyard "zvezda" (ssk zvezda), the company is completing the construction of one of the largest dry dock in the world. commissioning works are underway..

Nathan Gain 14 Sep 2020

A unique hydraulic structure measuring 485 by 114 meters and a depth of 14 meters provides unlimited opportunities for the construction of ships of any size and complexity. Such dry dock meets the size requirements to build large aircraft carrier designs. The dry dock will be commissioned four years earlier than originally scheduled.

According Russian media, Zvezda’s engineers, in cooperation with Rostekhnadzor and Russian State experts, are checking the dry dock and equipment of the facility to ensure that machinery and mechanisms are ready for operation.

Work was previously carried out to fill the dry dock with water in order to control the filtration of the hydraulic structure in a normal mode. The dry dock doors were brought in and installed. They separate the dock chamber from the water area, the bottom of which is located below the water level. A specific gate was installed on the dock, which will allow dividing the dock area into separate independent compartments for the construction of several ships at once. Four tower cranes with a lifting capacity of 60 tons and a crane with a lifting capacity of 1200 tons were installed.

Zvezda shipyard is being created in the Far Eastern Russia by a consortium of investors led by Rosneft on behalf of the Russian President Vladimir Putin. Following assets have already been put into operation: a hull production unit, painting shops, an open heavy outfitting berth with a fleet of unique cranes and an advanced ship-transport system, and a transfer dock.

Related Articles

Vital Russian Supply Lines In Black Sea Cut By Ukrainian Drones

Ukraine hits Russia’s Ropucha-I class LST Caesar Kunikov with USV attack

Russia rolled out the Fifth Borei-A class SSBN

Mustafa Suleyman, DeepMind and Inflection Co-founder, joins Microsoft to lead Copilot

Mar 19, 2024 | Microsoft Corporate Blogs

• Share on Facebook (opens new window)
• Share on Twitter (opens new window)
• Share on LinkedIn (opens new window)

Satya Nadella, Chief Executive Officer, shared the below communication today with Microsoft employees.

I want to share an exciting and important organizational update today. We are in Year 2 of the AI platform shift and must ensure we have the capability and capacity to boldly innovate.

There is no franchise value in our industry and the work and product innovation we drive at this moment will define the next decade and beyond. Let us use this opportunity to build world-class AI products, like Copilot, that are loved by end-users! This is about science, engineering, product, and design coming together and embracing a learning mindset to push our innovation culture and product building process forward in fundamental ways.

In that context, I’m very excited to announce that Mustafa Suleyman and Karén Simonyan are joining Microsoft to form a new organization called Microsoft AI, focused on advancing Copilot and our other consumer AI products and research.

Mustafa will be EVP and CEO, Microsoft AI, and joins the senior leadership team (SLT), reporting to me. Karén is joining this group as Chief Scientist, reporting to Mustafa. I’ve known Mustafa for several years and have greatly admired him as a founder of both DeepMind and Inflection, and as a visionary, product maker, and builder of pioneering teams that go after bold missions.

Karén, a Co-founder and Chief Scientist of Inflection, is a renowned AI researcher and thought leader, who has led the development of some of the biggest AI breakthroughs over the past decade including AlphaZero.

Several members of the Inflection team have chosen to join Mustafa and Karén at Microsoft. They include some of the most accomplished AI engineers, researchers, and builders in the world. They have designed, led, launched, and co-authored many of the most important contributions in advancing AI over the last five years. I am excited for them to contribute their knowledge, talent, and expertise to our consumer AI research and product making.

At our core, we have always been a platform and partner-led company, and we’ll continue to bring that sensibility to all we do. Our AI innovation continues to build on our most strategic and important partnership with OpenAI. We will continue to build AI infrastructure inclusive of custom systems and silicon work in support of OpenAI’s foundation model roadmap, and also innovate and build products on top of their foundation models. And today’s announcement further reinforces our partnership construct and principles.

As part of this transition, Mikhail Parakhin and his entire team, including Copilot, Bing, and Edge; and Misha Bilenko and the GenAI team will move to report to Mustafa. These teams are at the vanguard of innovation at Microsoft, bringing a new entrant energy and ethos, to a changing consumer product landscape driven by the AI platform shift. These organizational changes will help us double down on this innovation.

Kevin Scott continues as CTO and EVP of AI, responsible for all-up AI strategy, including all system architecture decisions, partnerships, and cross-company orchestration. Kevin was the first person I leaned on to help us manage our transformation to an AI-first company and I’ll continue to lean on him to ensure that our AI strategy and initiatives are coherent across the breadth of Microsoft.

Rajesh Jha continues as EVP of Experiences & Devices and I’m grateful for his leadership as he continues to build out Copilot for Microsoft 365, partnering closely with Mustafa and team.

There are no other changes to the senior leadership team or other organizations.

We have been operating with speed and intensity and this infusion of new talent will enable us to accelerate our pace yet again.

We have a real shot to build technology that was once thought impossible and that lives up to our mission to ensure the benefits of AI reach every person and organization on the planet, safely and responsibly. I’m looking forward to doing so with you.

• Check us out on RSS

Why choose Burgess as your charter manager?

• Charter Management

Discover the Burgess difference

We offer an unbeatable global presence and the highest level of customer service. From advising on how to prepare a yacht for charter to promoting it on an international platform, we deliver across the board.

Forging effective relationships and bonds within the industry

At Burgess, we are renowned for the strong and lasting relationships we build with our clients, and this extends to the exemplary service and quantifiable results that we deliver throughout all areas of the charter market. We represent you at the highest level.

All your charter management needs provided in-house

Delivering quantifiable results across the board, we advise you on how best to equip your yacht for charter, negotiate charters on your behalf, and manage the entire process, all supported by our intelligent market analysis to keep you one step ahead of the competition.

Personalised service from your dedicated charter manager

Burgess is synonymous with trust and integrity, these twin threads run through the fabric of our company. With the most experienced charter management team there is, you can be certain that our No.1 priority is delivering what’s best for you and your yacht.

• Yacht Management

Sales Management 

Yacht Insurance

• Yacht Marketing

• Berths for sale

Procurement

• Crew Services

Sold: one of the world's best berths

Talk to the Burgess expert... Gabriela Szmigielski

Why is Burgess yacht insurance better?

Thanks to you, Burgess nears its 49th year on a high

Sold: 74.5m Amels LADY E

Purchased: 47m Alloy Yachts LORETTA ANNE

Sold in-house: 40m SO NICE

Sold: 31m ESTEL

Sign up to our newsletter, stay in the loop.

Subscribe to our newsletter to keep updated with all things Burgess.

What would you like emails about?

• Chartering a yacht
• Buying or selling a yacht
• General superyacht news

In order to understand how we use and protect your personal information, please read our privacy policy .

• Mediterranean
• French Riviera
• Corsica & Sardinia
• The Balearics
• Croatia & Montenegro
• The Bahamas
• Caribbean - Leeward Islands
• Caribbean - Windward Islands
• British Virgin Islands
• US Virgin Islands
• New England
• Indian Ocean
• South East Asia
• French Polynesia
• The Red Sea
• Motor yachts for charter
• Sailing yachts for charter
• Latest offers
• Destinations
• New to charter
• Meet the Charter team
• Superyacht videos
• 360° yacht tours
• Corporate & event charters
• Inspiring charter ideas
• Charter FAQs
• Every day different

Charter NAIA

Available in the West Med or Adriatic this summer

Exciting fleet of tenders and toys to keep everyone active, plus gym, jacuzzi and on board masseuse

Available in the Balearics this summer

Exhilarating 25 knot performance, huge sunpad and open-air lounge plus stunning beach club

• Motor yachts for sale
• Sailing yachts for sale
• Yachts for sale over 200 feet
• Yachts for sale from 150 to 200 feet
• Yachts for sale under 150 feet
• Tenders and chase boats for sale
• Yachts under construction
• Meet the Brokerage team
• Sold yachts
• Yacht marketing
• Delivered yachts
• Yacht designers
• New Build Sales
• Meet the Technical Services team
• Meet the Yacht Management team
• Crew vacancies
• Meet the Crew Services team
• Procurement Services
• Sales Management
• Meet the Insurance team
• 360 degree yacht tours
• Boat shows and events
• Office vacancies
• Talent pool
• Office locations
• Burgess in Asia
• Burgess Blue Oceans
• Strategic partners
• Press centre
• Company Operations
• New Business
• Technical Services
• Burgess Impact Report 2023

Filter your results

• Yachts for charter
• Yachts for sale

We've detected unusual activity from your computer network

To continue, please click the box below to let us know you're not a robot.

Why did this happen?

Please make sure your browser supports JavaScript and cookies and that you are not blocking them from loading. For more information you can review our Terms of Service and Cookie Policy .

For inquiries related to this message please contact our support team and provide the reference ID below.

High-profile strata company Netstrata caught charging excessive fees and taking kickbacks

One of the country's most high-profile strata management firms has been using its wholly owned insurance arm to charge apartment owners insurance brokerage fees as high as three times the typical rate.

The company, Netstrata, has also been taking kickbacks from contractors and suppliers it hires using the strata funds of more than 1,000 buildings, and 35,000 apartments, across NSW.

To the outrage of owners and advocates, it appears the company's conduct has been permissible under NSW law.

The revelations form part of a new ABC investigation into the national strata management industry that is launching on Thursday.

The investigation is calling on the Australian public — owners, industry insiders, regulators and others — to share their own strata stories with the ABC .

Netstrata is the naming rights sponsor of Jubilee Stadium, home of the St George Illawarra Dragons, and its managing director is Stephen Brell, the NSW president of the Strata Community Association (SCA).

The SCA has awarded Netstrata "strata management company of the year" for four of the past five consecutive years.

Now, an ABC Investigation has identified a decade-long history of self-dealing at the company, including through the extensive use of wholly owned insurance and maintenance companies.

In an interview with the ABC, Stephen Brell said some of his company's practices, identified by the ABC, have "made me feel really awkward".

"I'm going to go back and look at our practices and make sure we tidy them up ," Mr Brell said.

Strata solicitor and owner advocate Stephen Goddard said the Netstrata example shows the industry across the country needs an urgent shake-up.

"The reality is that that industry doesn't seem to understand conflict of interest," Mr Goddard said.

"They are moving into areas of service provision, which is designed to do nothing more than capture owners corporations into a position where they are literally being milked.

"It is devastating to the public interest."

A former senior strata manager at Netstrata, Nina Howell, is speaking out for the first time to call for reform.

"I believe it's time that real change happens within this industry," she told the ABC.

"There needs to be a lot more transparency and there needs to be a lot more accountability."

An industry-wide inquiry revealed in December 2022 that the strata insurance industry was beset by "conflicts of interest" that "can result in over-compensation".

"Examples have come to light of remuneration levels that, to the outside observer, appear to be excessive," the report said.

The revelations raise serious concerns about the adequacy of protections for members of strata schemes in light of plans to vastly expand the density of apartments across Australia. For example, in NSW the Minns government hopes to establish more than 300,000 new homes by 2029.

Mr Goddard said if apartment living "is going to become a cornerstone of the way we intend to live", the government needs to urgently develop proper regulation of the sector.

"Successive parliaments have failed to deliver the sort of consumer protection that strata living must have ," he said.

Netstrata's conflicts of interest are most acute in the operations of the company's wholly owned insurance broking arm — Strata Insurance Services — which has been charging clients at rates in excess of industry standards.

While typical industry practice is for brokers to charge about 20 per cent for brokerage, the ABC has confirmed that on at least two occasions Netstrata's subsidiary has charged 60 per cent or higher.

"We charge a fee for service and those fees for services are consistent with what the market rates are," Mr Brell told ABC Investigations.

In one of these cases, owners at a building near Botany Bay were concerned in 2018 by a $12,900 insurance premium paid by Netstrata on behalf of their strata scheme. In its annual financial report to owners, Netstrata reported only this headline figure.

When Gary Jackson, a retired engineering instructor and member of the owners corporation, demanded to see the actual bill, he discovered the true premium was $6,197.32. The brokerage fee was $4,000.

"It's just an absolute rort," Mr Jackson said.

Allowing for GST, he had discovered Netstrata's own company had charged brokerage at about 64 per cent of the base premium.

"It's totally unconscionable," said his wife and former book-keeper, Margaret Jackson.

"By having this subsidiary, wholly owned by Netstrata, [it] creates such a conflict … how can they be working for us as our agent and acting in our best interests?"

Asked whether a 64 per cent brokerage fee was "reasonable in any circumstances", Mr Brell said: "It would depend on the work that's been performed."

Ms Howell was the strata manager looking after the Jacksons' building.

Asked about her reaction to the fee, she said: "I was just shocked, to be honest."

"It's just absurd. The figure that they were charging was way over and above the industry standard."

The Jacksons subsequently obtained a quote from an independent broker. It came in at one-third the price.

After the Jacksons flagged with Netstrata their intention to lodge a formal complaint with authorities, the company swiftly refunded the entire fee.

"They knew the gig was up," Mr Jackson said. "They didn't return $2,500 and [say], we're giving you a discount. It was fully 100 per cent [of the fee].

"They knew they were in trouble."

Mr Goddard said he saw this refund as "a clear acknowledgement of a conflict of interest".

Mr Brell said he didn't know the details of the case.

"It means that we may have got our pricing wrong," he said.

"That would have been a negotiation that we performed with the strata committee at that time. It's certainly not something that is standard practice."

Bob Harris, who was a senior executive at Netstrata until 2009, told ABC Investigations that Netstrata had become "very much more interested in money than with providing service to the actual owners corporations".

It was able to charge exorbitant fees, he said, because many apartment owners did not pay close attention to the conduct of the company and lacked experience reading financial reports.

"I think they are preying on people's ignorance," he said.

Mr Harris described 60 per cent brokerage fees as "far too excessive".

After leaving Netstrata, Mr Harris sought to open a rival firm.

Netstrata filed a lawsuit against him and the case was settled after Mr Harris agreed not to use any of the company information he had in his possession.

The 2022 strata insurance review found broker fees "are usually a percentage of premium in the same manner as commissions. They are commonly in the range of 5 per cent to 15 per cent of base premium although some reach or exceed 20 per cent".

But, according to its own financial returns, the average "net brokerage fee" charged by Netstrata's broker over the past nine years has rarely fallen into this range.

In 2019, its average fee was 31 per cent of the premium, in 2017 it was 46 per cent, and in 2015 Netstrata's average brokerage fee charged to its clients was 48 per cent.

Highest of all was 2016, when Netstrata's average "net brokerage fee" on the insurance arranged for its owners was 52 per cent.

Netstrata discloses its ownership of Strata Insurance Services in its mandatory report to clients each year.

These reports say that Strata Insurance Services "does not receive commissions" and that all brokerage it earns is "retained by the subsidiary, not the agent [Netstrata]".

But Netstrata's annual financial statements, obtained by the ABC, show these brokerage fees are actually consolidated with Netstrata's other revenue.

Mr Brell said his clients would not be put off by the conflict.

"An ordinary person would understand that we do have an internal brokerage and that they do charge fees, and that we disclose those fees when we place the policy," he said.

"Our advice is that the [mandatory] disclosure when it comes to our insurance broking is accurate."

The company's financial returns show that since 2015, Netstrata has banked more than $21 million in brokerage fees, helping to generate profits over that period totalling almost $50 million.

"It has been profitable," Mr Brell told the ABC.

The 2022 industry report — an Independent Review of Strata Insurance Practices, by insurance expert John Trowbridge — identified systemic problems with "black box" insurance arrangements that raise "questions of appropriateness".

It recommended sweeping reform, including urgent improvements to transparency.

Last year, the SCA produced a Best Practice Strata Insurance Disclosure Guide. The document has not been made public, but the ABC obtained a copy. It says agents would be required to disclose brokerage fees "at [the] time of quotation" as well as at the annual general meeting of members.

An SCA media release announcing the new guide said it would become part of the SCA Code of Conduct, "after evaluation".

Strata Insurance Services is not the only wholly owned subsidiary being hired by Netstrata on behalf of its apartment owners. It also owns a fire and window safety company, dubbed WinFire, which, in turn, operates two other registered businesses, Resolute Maintenance Group and PG Martin Plumbing.

These companies are routinely used by Netstrata without referral to owners corporations and without reference to quotes from rival providers. Netstrata's ordinary management contract confers on it the power to do so, and there is nothing to stop the practice under NSW law.

The ABC has confirmed that Netstrata staff are financially rewarded — including with $500 gift vouchers — for moving multiple buildings over to WinFire.

Ms Howell, who sued Netstrata for unfair dismissal two years ago and agreed a confidential settlement, said these incentives were not reported to owners.

"There wasn't any level of disclosure with regard to receiving a gift voucher for issuing work orders to WinFire," she said.

Initially, Mr Brell denied any such incentives were provided to staff.

When the ABC pointed to the gift voucher, he said: "That was an initiative that was started very early on. We ceased it immediately, because I said, 'look, I don't believe that's a practice that we want to get into.'"

Asked why, he said it was "because of the concerns … that we're engaging in unethical behaviour".

WinFire was incorporated in 2018. The ABC has confirmed gift vouchers were offered to staff in September 2021.

Another concern relates to a suite of side-deals struck by Netstrata with other suppliers to its strata schemes, from electricity providers to debt collectors.

These side-deals result in what the company calls "referral fees", which are in addition to levies Netstrata already charges its clients to organise the contractors in question.

Netstrata calls these "commercial arrangements" in disclosure statements. Asked if these were "kickbacks", Mr Brell said: "I wouldn't describe it in those words."

The ABC has confirmed that in at least one case, the company's deal with a supplier was a 7.5 per cent commission on fees it's paid by Netstrata's clients.

"Some of them are as high as 15 per cent," Mr Brell said. "Some go higher. It just depends on what the service is."

Netstrata's mandatory disclosure reports, contained in annual financial reports to owners, say where "a referral fee is received, it will be disclosed and approved via this report". The ABC has inspected several such reports and found not a single instance where the quantum paid in these kickbacks has been disclosed.

After the ABC provided a handful of these reports to Mr Brell and asked him to identify where these kickbacks were reported, he could not. He admitted that some owners receive only "summary" ledgers where the fees are not disclosed.

"I appreciate that because they're not listed in the ledger for the owners, that report is incomplete," he said.

"And again, what you're pointing out there is a flaw in our process, which I will amend as soon as I get back to the office.

"We will make sure those referral fees are put in."

Ms Howell said these referral fees are "not disclosed to the client".

In the past five years, Netstrata has reported earning more than $700,000 from its "commercial arrangement" with just one of these companies, Strata Energy Services.

Over the past three years, Netstrata has reported earnings of almost $1 million from 'trade compliance income'. Mr Brell confirmed this was the result of another side-deal with a company used by Netstrata, Prime Strata Support Services.

The company is owned and run by relatives of one of Netstrata's most senior executives, Jeremy Stone.

Asked by the ABC whether there were additional conflicts of interest in using the company, Mr Brell said: "I certainly appreciate that one of our directors, his father-in-law owns that company."

"Prior to this interview, I did review that and I said, 'we should be disclosing that as a personal relationship and not a commercial one.'"

Another former Netstrata employee, Jay Marshall, decried the failure of governments to properly regulate the strata sector.

"I believe the regulators have failed to comprehensively address disclosures of pecuniary interests at all levels," he said.

He urged owners to check the details of the financial statements of their strata scheme, "to understand whether there may be other pecuniary relationships at play".

"Where pecuniary interests exist, best practice would suggest they should be disclosed."

Mr Goddard said, "owners corporations live in a world of hidden charges."

"The kickbacks that come from other service providers … are added to the invoices which the strata manager passes along to the owners corporation for blind approval," Mr Goddard said.

"There is no regulation preventing that kickback from occurring … there is nothing but short of blind trust."

Having examined a recent Netstrata financial report to one scheme, Mr Harris agreed the fees, "don't appear to be disclosed".

"If you've paid $10,000 for the plumber to come and fix something, and you've taken $1,000 of that, that should show up in there as your $1,000."

Mr Marshall told the ABC that any strata agent "should not be able to use authority delegated to them under contract to engage that provider without first disclosing the interest and obtaining explicit instruction from their client".

Strata managers at the company are rewarded by earning as much as 50 per cent of all management fees charged to owners corporations. Some senior strata managers at the company earn in excess of $400,000, while Mr Brell and his other senior executives earn as much as $1.2 million a year.

• X (formerly Twitter)

Related Stories

We want to know what's happening with strata across australia.

More than half of newly registered NSW apartments have had a serious defect

'A very serious worst alternative.' What to do, and what to avoid, if your owners committee is in conflict