blue and white sailboat dress

If you wish to exchange for another item or size, you can do this in store or simply return it for a store credit or refund and purchase the new item separately. 

Note: Credit notes issued in store are not redeemable on online purchases.

Swimwear For all swimwear, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sizes of bikini sets differ, or the item otherwise shows signs of wear.

Shoes Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.

Jewellery, Tights, and Hair Accessories All purchases on cosmetics, underwear, earrings, tights, socks, lace leggings, hair clips, hair chignons, hair scrunchies, headbands and hair pins are final sale. We will not accept returns on these items due to hygiene reasons.

Gift Cards Gift Cards may not be returned and are valid for 5 years from the date of issue. Gift Cards are valid for use on the US Online Store, and in ZIMMERMANN stores nationally.

Should you wish to return an item, ZIMMERMANN do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.

While ZIMMERMANN covers the costs of returns using the prepaid returns label within the US, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to ZIMMERMANN as goods returned to sender to ensure no duties and taxes are incurred for the return.

The above policy only applies to the ZIMMERMANN Online Store.

In Store Purchases No refunds unless required by law; Returns other than for faulty goods must be made only in the country of purchase within 7 days for a credit note. Returned garments must be in original condition and must not have been worn, altered, or washed. All tags must remain in place. No refunds on sale items unless faulty or required by law. Purchases made in ZIMMERMANN stores cannot be returned to the Online Store.

You may return or exchange (where available) your ZIMMERMANN Online Store purchase, including sale items, to a ZIMMERMANN Store.

All in store returns will be subject to adherence of the Online Store Returns Policy detailed above. All new items following an in-store return will be subject to the Stores Return Policy.

To return your purchase take the item(s) you wish to return to a ZIMMERMANN Store, along with your confirmation email and all other paperwork and packaging included in your order. ZIMMERMANN Outlets, and Head Office are excluded.

All in-store refunds will be processed by our Online Client Services team.

We offer a free returns courier service for online orders, where available. Follow the steps to use this service.

Note: You will need access to a printer to use this free service

1. Submit a return request Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.

On completion of this process, you will receive an email confirming your return details with your return label included.

You may select a refund or store credit for all or some of your items.

2. Pack your item(s) Carefully pack return item(s) into one package. If your return does not fit in one package, contact Client Services for an additional return label.

Affix your shipping label (page with three barcodes) to the outside of your package.

Do not include the waybill doc and commercial invoice in the package.

For international returns, contact Client Services for additional documents necessary for your return. Failure to do so may result in incurred duties and taxes.

3. Return your item(s) Drop off to a location near you

Drop off your package at a Fedex location near you. Once dropped off, use the link in your confirmation email to track your return.

FedEx Collection

Schedule a Free Pickup with Fedex here . Once you have scheduled your pickup, Fedex will collect your return on your booked date and deliver it to the Zimmermann Online Store for processing. Once collected, use the link in your confirmation email to track your return.

If your area is not serviced, contact Client Services .

If you wish to return your items via an alternative courier service, ZIMMERANN will not be liable for any loss, damages, or expenses.

To view, change, or cancel your existing FedEx return courier booking, contact Client Services .

Note: We endeavour to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer.

Once the items have been received they will undergo a quality review. Once cleared, you will either receive your credit note or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods returns processing may take 1-2 business days longer.

Returns will only be accepted with proof of purchase on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times. Returns received without a request may take up to 30 days to be processed.